The PSH&TC ombudsman meets with residents, families and guardians to discuss and clarify resident rights and responsibilities, regularly visits residents and the areas they work and live, and observes the standards of health, safety, and treatment provided.

In addition, the Ombudsman:

This establishes a system to detect weaknesses and/or inadequacies in facility policies and service delivery procedures and provides a mechanism to address them. A proactive approach is taken in establishing and implementing facility philosophy, policies, and procedures relative to resident rights.

To contact the Ombudsman call 620-421-6550, ext. 1788 or email Karen Van Leeuwen, Ombudsman.



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Page Last Updated: January 29, 2014