The PSH&TC ombudsman meets with residents, families and guardians to discuss and clarify resident rights and responsibilities, regularly visits residents and the areas they work and live, and observes the standards of health, safety, and treatment provided.
In addition, the Ombudsman:
- advocates for, monitors, and initiates new treatment modalities to ensure progressive and proactive approaches for resident quality of life
- assures compliance with human rights
- interprets and clarifies facility policies, procedures, rules, and regulations for staff/residents when needed and upon request.
- promotes staff awareness of resident advocacy and rights through educational and in-service opportunities
- provides instruction to other hospital staff or outside sources as requested.
This establishes a system to detect weaknesses and/or inadequacies in facility policies and service delivery procedures and provides a mechanism to address them. A proactive approach is taken in establishing and implementing facility philosophy, policies, and procedures relative to resident rights.
To contact the Ombudsman call 620-421-6550, ext. 1788 or email Karen Van Leeuwen, Ombudsman.