Report Questions and Concerns

Use the following phone numbers and email addresses to voice any questions or concerns you may have regarding behavioral health services in Kansas.

General Questions or Concerns

Behavioral Health Services Main Number: 785-296-3471

Report Child or Adult Abuse or Neglect

Abuse Hotline: 800-922-5330

Questions or Concerns Regarding KanCare and Managed Care Organizations

  • KanCare Ombudsman
    • KanCare Ombudsman provides an independent and confidential resource for Kansas Medicaid members’ issues and assists members in resolving their concerns. The KanCare Ombudsman also provides guidance to the Secretary of the Department for Aging and Disability Services on policy issues and periodically reports to the Legislature.

      Kerrie Bacon, Ombudsman

Questions or Concerns About Services at Licensed Mental Health Facilities

Community Mental Health Centers (CMHCs), Private Psychiatric Hospitals (PPHs), Psychiatric Residential Treatment Facilities (PRTFs), or Residential Care Facilities (RCFs)

  • If you have questions or concerns pertaining to programs or services at a PRTF in Kansas, please email Children's Inpatient Systems Manager, or call 785-296-3471.
  • If you have questions or concerns pertaining to programs or services at a CMHC, PPH or RCF, please email Adult Inpatient Manager, or call 785-296-3471.

Questions or Concerns About Nursing Facilities for Mental Health

Kansas Department for Aging and Disability Services Licensure, Certification and Evaluation Commission: 800-842-0078

Questions or Concerns About Licensed Mental Health Facilities or Substance Use Treatment Providers

Rhonda Gabel: 785-296-4516

Questions or Concerns About Licensed Addiction and/or Mental Health Practitioners

Appeal a Decision or Request a Fair Hearing

Office of Administrative Hearings: 785-296-2433

  • Requests for Fair Hearings must be made in writing and submitted to: Office of Administrative Hearings, 1020 S Kansas Avenue, Topeka, Kansas 66612-1311

Information About Applying for Guardianship in Kansas