SHICK State Health Insurance Assistance Program National Performance Reporting Data

How To Register on the SHIP NPR Website

NOTE: A unique e-mail address is required for each counselor.

  1. Go to https://shipnpr.acl.gov to register. Click the "Register" link on the left side.
    (All fields with red asterisk are required fields.)
  2. Click on the dropdown arrow in the Select Role field -- choose "Agency User".
  3. A new field "Select State" appears -- choose "Kansas".
  4. A new field "Agency" appears. Select the local agency you work with or for, from the dropdown list. (Do NOT choose any of the agencies beginning with SHICK State Office.)
  5. Enter your first and last names in the respective fields.
  6. Tab to the Primary e-mail field and enter your e-mail address. Your e-mail address will be your UserName.
  7. Tab to the password field and enter your password. As described in the yellow box labeled “Minimum Security Requirements,” your password must follow all of these rules:
    1. Your password must be between 8 and 30 characters.
    2. Your password must contain at least one uppercase (capital) letter (e.g., A, B, etc.).
    3. Your password must contain at least one digit (e.g., 1, 2, 3, etc.).
    4. Your password must contain at least one special character. Special characters can be a punctuation mark or any other symbol on your keyboard (e.g., @ ! $ % * ? +).
    5. Your password cannot include any actual words (referred to as “dictionary words”). For example, you may not use the word “book” in your password, but you may use“b00k” instead (using zeroes instead of the letter “o”). Certain common names may also not be used.
  8. Tab and enter your password again.
  9. Tab to "Primary Phone" field and enter your phone number formatted as indicated.
  10. Click on all appropriate job task functions -- this should be "Counselor" and "Data Submitter" for everyone. If you make presentations to the public, also select "Public and Media Staff".
  11. Tab to "Security Code" and type in the code in the box.
  12. Click on the Register button. If everything is correct, you will get a box saying "Success!"
  13. If you get an error on the security code field, you will have to re-enter your password before submitting again. If you can't get the registration to go through, call the State SHICK Office at 785-296-6319.
  14. IMPORTANT: You will receive an e-mail from ShipNPRHelp@technicalfrontiers.com at your registered e-mail address with a link to verify your e-mail address. You must follow the instructions in this e-mail to complete your registration.
  15. When you have verified your e-mail address, the State SHICK Office will be notified of your request for approval.
  16. When your request has been approved by the State office, you will receive an e-mail notifying you that your request for a SHIPNPR account has been approved.
  17. You can then log into your account at the same website, https://shipnpr.acl.gov.
  18. You should open the "EditMyProfile" link and review your account information. If the Zip code and County fields are incorrect, you should enter the correct information.
  19. You are now ready to enter Client Contacts (CC) and Public & Media Events (PAM).

Requesting a SHIP Unique ID

CMS has developed a Unique ID system for SHIP counselors that lets them obtain information from 800-MEDICARE as well as some MA, MA-PD, and Part D plans when they're assisting beneficiaries with claims-related issues. Under the Unique ID system, SHIP Directors assign Unique ID numbers to SHIP counselors who have signed a confidentiality agreement and have been trained to appropriately handle private information relating to the beneficiaries they counsel.

Unique ID Requirements

  • A counselor MUST BE A CERTIFIED SHICK COUNSELOR to get a Unique ID number.
  • A counselor must be registered on the SHIPNPR.acl.gov website.
  • The signed Confidentiality Agreement cannot be faxed. It must have an original signature.
  • It may take 4 to 6 weeks for a Unique ID to become active because the list is only updated monthly.

Procedure for Obtaining a Unique ID

  1. If the counselor has not registered on the https://shipnpr.acl.gov website, he or she should follow the How to Register instructions on this website. (If the counselor has already registered, go to step two.)
  2. The counselor completes and signs a CONFIDENTIALITY AGREEMENT FOR RECEIPT OF UNIQUE ID and mails it to the SHICK Director at the address below.
  3. SHICK Director
    Kansas Department for Aging and Disability Services
    503 South Kansas Avenue
    Topeka, KS 66603

  4. If the counselor is mailing the Confidentiality Agreement the same day as requesting a Unique ID, we suggest contacting the State SHICK Office at 785-296-6319 that the Confidentiality Agreement has been mailed.
  5. The counselor logs in with their username and password. (Their username is their e-mail address.)
  6. Once logged in, click on "EditMyProfile" in the button bar. The link to request a CMS SHIP Unique ID is just above the Submit button. Click on the button to "Request Unique ID". The counselor will receive a message onscreen that their request has been successful.
  7. The SHICK Director will receive an e-mail that the counselor has requested a Unique ID number.
  8. After receiving the Confidentiality Agreement, the SHICK Director will assign a Unique ID number for the counselor through the SHIPNPR website.
  9. The Unique ID number is e-mailed to the counselor from ShipNPRHelp@technicalfrontiers.com.
  10. The counselor now has a Unique ID number, but he or she can’t use it yet.
  11. On the last Thursday of each month, SHIPNPR uploads the Unique ID list to CMS. Newly-created Unique IDs can’t be used until this monthly upload has added them to the CMS list.
  12. Within approximately two weeks of the upload, CMS updates the Unique ID lists at 1-800-MEDICARE and the Part D plans. CSRs will not recognize newly-created Unique IDs until they receive the monthly update from CMS.

Forms

FileTypeSizeUploaded onDownload
Client Contact Form User ManualPDF788.20 KB10 Jun, 2015 Download
Public and Media Form InstructionsPDF766.05 KB10 Jun, 2015 Download
CONFIDENTIALITY AGREEMENT FOR RECEIPT OF UNIQUE IDPDF19.82 KB01 Oct, 2014 Download
SHICK Public and Media Reporting (PAM)PDF89.39 KB29 Sep, 2014 Download
SHICK Client Contact FormPDF195.32 KB29 Sep, 2014 Download