Home | KanCare | DCF | KDHE | Office of the Governor

Fax: 785-296-0256

Phone: 785-368-6246

Mail:
Kansas Department for Aging and Disability Services
ATTN: HCBS
503 S. Kansas Ave.
Topeka, KS 66603-3404

NOTE: The HCBS Mailbox is being discontinued. If you have questions about HCBS waiver-related issues, please contact the appropriate waiver program manager. Contact information for program managers can be found here.

Providers

If you have an issue that you have been unable to resolve with a Managed Care Organization, please submit your concern in the Provider Issue Tracking Application.

KanCare

If you have consumer questions or complaints regarding KanCare, please contact the KanCare Ombudsman, Kerrie Bacon, either by phone 855-643-8180 or email. You may also visit the KanCare Ombudsman website.

Home and Community Bases Services (HCBS) provides oversight for a system community based supports and services for persons in Kansas with disabilities. Current news for HCBS can be found at Current HCBS News. Information about HCBS Program renewals can found at HCBS Programs and Renewal Information. Providers include a variety of private not-for-profit and for-profit organizations as well as governmental entities. These services are provided through six programs:

• Autism (AU) - child who starts services before age 6
• Frail Elderly (FE) - 65+ years
• Intellectual and Developmental Disability (I/DD) - 5+ years
• Physical Disability (PD) - 16-64 years
• Serious Emotional Disturbance (SED) - 4-18 years
  
• Technology Assisted (TA) - 0-21 years
• Traumatic Brain Injury (TBI) - 16-64 years

Consumers must be eligible for KanCare/Medicaid in addition to the program requirements to be eligible for HCBS services.

This AIR system is designed for KDADS service providers and contractors to report all adverse incidents and serious occurrences involving individuals receiving services from the following KDADS programs: Home and Community Based Services (HCBS) Waivers, Money Follows the Person (MFP), Behavioral Health, Aging and Disability Resource Centers (ADRC), Senior Care Act and Older Americans Act. To learn more about AIR and how to make a report to KDADS, please watch the training video.

Once the video starts, you can click on the YouTube logo at the bottom of the screen to view the video in full screen mode.

• Money Follows the Person (MFP) Grant which assists with the transition from institutional settings to services based in the community.
• Program of All-Inclusive Care for the Elderly (PACE) program which is when managed care providers accept a monthly premium to provide adult day care services, clinical services, therapies, meals, social services, assistance with daily living activities, and medication management for participants that are eligible for both Medicare and Medicaid benefits and who are 55+ years.

To locate a provider in your area simply click here and you will be able to search the Provider Resource Connection for providers by county and type of provider.

What are Home and Community Based Services	Complaints Grievance and Appeals Information
DOL Final Rule Information	CMS HCBS Setting Information
How to Apply for Medicaid for HCBS Services	How Does KanCare Impact HCBS
KanCare Elderly and Disabled Application Brochure	Is Self-Direction Possible in HCBS
KanCare Helpful Hints	Request for Exception to Prohibition- Instructions and Request Form